Phone Banking Officer — ICICI Bank, Lucknow
ICICI Bank
Posted today
ICICI Bank is hiring a Phone Banking Officer for its Lucknow location. In this role you will assist customers over phone and digital channels with queries and service requests.
This is a full-time, on-site position based in Lucknow, Uttar Pradesh. ICICI Bank offers a competitive salary, performance incentives and a clear career path in contact centre. If you are looking to build a career with a leading private-sector bank, we would like to hear from you.
Apply online with your updated resume. Shortlisted candidates will be contacted for an interview at the Lucknow branch.
At a glance
- Role
- Phone Banking Officer — ICICI Bank, Lucknow
- Company
- ICICI Bank
- Location
- Lucknow, Uttar Pradesh
- Type
- Full-time
- Experience
- Fresher
- Salary
- ₹2,25,000 – ₹3,42,000 / year
- Openings
- 2
- Apply by
- September 4, 2026
Responsibilities
- Drive ICICI Bank business and customer acquisition across the Lucknow market
- Handle inbound customer calls and service requests
- Resolve queries on accounts, cards and digital banking
- Cross-sell relevant products on calls
- Maintain quality and CSAT scores
Requirements
- 0-2 years in voice / contact-centre process
- Graduate in any discipline
- Clear communication in English and Hindi
- Comfortable with rotational shifts
- Familiarity with the Lucknow (Uttar Pradesh) market is an advantage
Benefits
- Shift allowance
- Provident Fund
- Medical insurance
- Incentives
- Employee banking benefits
Skills
- Voice Process
- CRM
- Communication
- Problem Solving
- Customer Service
- Education
- Bachelor's degree
- Job function
- Contact Centre
Frequently asked questions
What is the salary for the Phone Banking Officer — ICICI Bank, Lucknow role?
The Phone Banking Officer — ICICI Bank, Lucknow role at ICICI Bank pays ₹2,25,000 – ₹3,42,000 / year.
Where is the Phone Banking Officer — ICICI Bank, Lucknow job located?
This role is based in Lucknow, Uttar Pradesh.
How much experience is required?
This role suits candidates with Fresher experience.
What are the education requirements?
The minimum education for this role is Bachelor's degree.
How do I apply for the Phone Banking Officer — ICICI Bank, Lucknow role?
Use the “Apply Now” button on this page to submit your application directly.
What is the last date to apply?
Applications close on September 4, 2026.