Phone Banking Officer — Yes Bank, Mumbai
Yes Bank
Posted today
Yes Bank is hiring a Phone Banking Officer for its Mumbai location. In this role you will assist customers over phone and digital channels with queries and service requests.
This is a full-time, on-site position based in Mumbai, Maharashtra. Yes Bank offers a competitive salary, performance incentives and a clear career path in contact centre. If you are looking to build a career with a leading private-sector bank, we would like to hear from you.
Apply online with your updated resume. Shortlisted candidates will be contacted for an interview at the Mumbai branch.
At a glance
- Role
- Phone Banking Officer — Yes Bank, Mumbai
- Company
- Yes Bank
- Location
- Mumbai, Maharashtra
- Type
- Full-time
- Experience
- Fresher
- Salary
- ₹2,88,000 – ₹4,37,000 / year
- Apply by
- September 8, 2026
Responsibilities
- Drive Yes Bank business and customer acquisition across the Mumbai market
- Handle inbound customer calls and service requests
- Resolve queries on accounts, cards and digital banking
- Cross-sell relevant products on calls
- Maintain quality and CSAT scores
Requirements
- 0-2 years in voice / contact-centre process
- Graduate in any discipline
- Clear communication in English and Hindi
- Comfortable with rotational shifts
- Familiarity with the Mumbai (Maharashtra) market is an advantage
Benefits
- Shift allowance
- Provident Fund
- Medical insurance
- Incentives
- Mediclaim cover for family
Skills
- Customer Service
- Voice Process
- CRM
- Communication
- Problem Solving
- Education
- Bachelor's degree
- Job function
- Contact Centre
Frequently asked questions
What is the salary for the Phone Banking Officer — Yes Bank, Mumbai role?
The Phone Banking Officer — Yes Bank, Mumbai role at Yes Bank pays ₹2,88,000 – ₹4,37,000 / year.
Where is the Phone Banking Officer — Yes Bank, Mumbai job located?
This role is based in Mumbai, Maharashtra.
How much experience is required?
This role suits candidates with Fresher experience.
What are the education requirements?
The minimum education for this role is Bachelor's degree.
How do I apply for the Phone Banking Officer — Yes Bank, Mumbai role?
Use the “Apply Now” button on this page to submit your application directly.
What is the last date to apply?
Applications close on September 8, 2026.