Phone Banking Officer — IDFC FIRST Bank, Kolkata
IDFC FIRST Bank
Posted today
IDFC FIRST Bank is hiring a Phone Banking Officer for its Kolkata location. In this role you will assist customers over phone and digital channels with queries and service requests.
This is a full-time, on-site position based in Kolkata, West Bengal. IDFC FIRST Bank offers a competitive salary, performance incentives and a clear career path in contact centre. If you are looking to build a career with a leading private-sector bank, we would like to hear from you.
Apply online with your updated resume. Shortlisted candidates will be contacted for an interview at the Kolkata branch.
At a glance
- Role
- Phone Banking Officer — IDFC FIRST Bank, Kolkata
- Company
- IDFC FIRST Bank
- Location
- Kolkata, West Bengal
- Type
- Full-time
- Experience
- Fresher
- Salary
- ₹2,50,000 – ₹3,85,000 / year
- Openings
- 2
- Apply by
- September 9, 2026
Responsibilities
- Drive IDFC FIRST Bank business and customer acquisition across the Kolkata market
- Handle inbound customer calls and service requests
- Resolve queries on accounts, cards and digital banking
- Cross-sell relevant products on calls
- Maintain quality and CSAT scores
Requirements
- 0-2 years in voice / contact-centre process
- Graduate in any discipline
- Clear communication in English and Hindi
- Comfortable with rotational shifts
- Familiarity with the Kolkata (West Bengal) market is an advantage
Benefits
- Shift allowance
- Provident Fund
- Medical insurance
- Incentives
- Employee banking benefits
Skills
- Voice Process
- CRM
- Communication
- Problem Solving
- Customer Service
- Education
- Bachelor's degree
- Job function
- Contact Centre
Frequently asked questions
What is the salary for the Phone Banking Officer — IDFC FIRST Bank, Kolkata role?
The Phone Banking Officer — IDFC FIRST Bank, Kolkata role at IDFC FIRST Bank pays ₹2,50,000 – ₹3,85,000 / year.
Where is the Phone Banking Officer — IDFC FIRST Bank, Kolkata job located?
This role is based in Kolkata, West Bengal.
How much experience is required?
This role suits candidates with Fresher experience.
What are the education requirements?
The minimum education for this role is Bachelor's degree.
How do I apply for the Phone Banking Officer — IDFC FIRST Bank, Kolkata role?
Use the “Apply Now” button on this page to submit your application directly.
What is the last date to apply?
Applications close on September 9, 2026.