Phone Banking Officer — City Union Bank, Surat
City Union Bank
Posted today
City Union Bank is hiring a Phone Banking Officer for its Surat location. In this role you will assist customers over phone and digital channels with queries and service requests.
This is a full-time, on-site position based in Surat, Gujarat. City Union Bank offers a competitive salary, performance incentives and a clear career path in contact centre. If you are looking to build a career with a leading private-sector bank, we would like to hear from you.
Apply online with your updated resume. Shortlisted candidates will be contacted for an interview at the Surat branch.
At a glance
- Role
- Phone Banking Officer — City Union Bank, Surat
- Company
- City Union Bank
- Location
- Surat, Gujarat
- Type
- Full-time
- Experience
- Fresher
- Salary
- ₹2,25,000 – ₹3,57,000 / year
- Openings
- 3
- Apply by
- September 15, 2026
Responsibilities
- Drive City Union Bank business and customer acquisition across the Surat market
- Handle inbound customer calls and service requests
- Resolve queries on accounts, cards and digital banking
- Cross-sell relevant products on calls
- Maintain quality and CSAT scores
Requirements
- 0-2 years in voice / contact-centre process
- Graduate in any discipline
- Clear communication in English and Hindi
- Comfortable with rotational shifts
- Familiarity with the Surat (Gujarat) market is an advantage
Benefits
- Shift allowance
- Provident Fund
- Medical insurance
- Incentives
- Group term life insurance
Skills
- CRM
- Communication
- Problem Solving
- Customer Service
- Voice Process
- Education
- Bachelor's degree
- Job function
- Contact Centre
Frequently asked questions
What is the salary for the Phone Banking Officer — City Union Bank, Surat role?
The Phone Banking Officer — City Union Bank, Surat role at City Union Bank pays ₹2,25,000 – ₹3,57,000 / year.
Where is the Phone Banking Officer — City Union Bank, Surat job located?
This role is based in Surat, Gujarat.
How much experience is required?
This role suits candidates with Fresher experience.
What are the education requirements?
The minimum education for this role is Bachelor's degree.
How do I apply for the Phone Banking Officer — City Union Bank, Surat role?
Use the “Apply Now” button on this page to submit your application directly.
What is the last date to apply?
Applications close on September 15, 2026.