Senior Customer Support Specialist
Techwave Solutions
Posted today
Join our team as a Senior Customer Support Specialist in Ujjain, where you will lead efforts to enhance customer satisfaction through effective support solutions. In this remote role, you will be instrumental in resolving complex customer inquiries and mentoring junior staff. Your ability to communicate clearly and manage customer expectations will be vital in maintaining our excellent service standards. If you are passionate about customer service and have a knack for problem-solving, this opportunity in Ujjain is perfect for you.
At a glance
- Role
- Senior Customer Support Specialist
- Company
- Techwave Solutions
- Location
- Ujjain, Madhya Pradesh (Remote)
- Type
- Full-time
- Experience
- Senior
- Salary
- ₹40,000 – ₹60,000 / month
- Openings
- 2
- Apply by
- August 10, 2026
Responsibilities
- Lead the customer support team to achieve service excellence
- Resolve escalated customer queries efficiently
- Develop and implement customer service policies
- Train and mentor junior support staff
- Analyze customer feedback for service improvement
Requirements
- Bachelor's degree in any discipline
- 5+ years of experience in customer support
- Proven leadership skills
- Strong understanding of CRM tools
Benefits
- Flexible work hours
- Health and wellness programs
- Opportunities for professional development
Skills
- Excellent communication
- Problem-solving
- Customer relationship management
- Team leadership
- Technical troubleshooting
- Education
- Bachelor's degree
- Job function
- Support
Frequently asked questions
What is the primary responsibility of the Senior Customer Support Specialist?
The primary responsibility is to lead the customer support team and ensure high-quality service delivery.
What are the qualifications required for this role?
A Bachelor's degree and at least 5 years of experience in customer support are required.
Is this position remote?
Yes, this is a full-time remote position that allows you to work from anywhere.