Mid-Level Customer Support Specialist
Kozhikode Tech Solutions
Join Kozhikode Tech Solutions as a Mid-Level Customer Support Specialist, where you’ll play a crucial role in ensuring customer satisfaction. Based in Kozhikode, you will be an essential part of a dynamic team, providing support through various channels. Your expertise will help us enhance our service offerings and maintain high customer retention rates. We offer a hybrid work model, allowing flexibility while you deliver exceptional service to our clients.
In this role, you will be responsible for responding to customer inquiries, resolving issues promptly, and providing product knowledge. Your ability to communicate effectively and manage customer expectations will be key to your success. If you thrive in a fast-paced environment and are passionate about helping others, this opportunity in Kozhikode is perfect for you.
At a glance
- Role
- Mid-Level Customer Support Specialist
- Company
- Kozhikode Tech Solutions
- Location
- Kozhikode, Kerala (Hybrid)
- Type
- Full-time
- Experience
- Mid-level
- Salary
- ₹30,000 – ₹50,000 / month
- Openings
- 3
- Apply by
- August 13, 2026
Responsibilities
- Provide timely and accurate customer support via phone, email, and chat.
- Resolve customer complaints efficiently and effectively.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with team members to improve processes and service quality.
Requirements
- Bachelor's degree in any field.
- 2-4 years of experience in customer support roles.
- Strong verbal and written communication skills.
- Ability to work well in a team and independently.
Benefits
- Competitive salary with performance bonuses.
- Health insurance and wellness programs.
- Flexible hybrid work environment.
- Opportunities for professional growth and development.
Skills
- Customer service
- Problem-solving
- Communication
- Time management
- CRM software
- Team collaboration
- Education
- Bachelor's degree
- Job function
- Support