Senior Support Engineer
TechForte Solutions
Join our team at TechForte Solutions as a Senior Support Engineer in Nagpur, where you will lead a dedicated team to enhance our customer service experience. You will play a critical role in troubleshooting complex issues and ensuring customer satisfaction. This position is ideal for those with over six years of experience in technical support, eager to make a significant impact in the heart of Nagpur.
As a Senior Support Engineer, you will analyze customer problems, develop solutions, and implement best practices to improve our service delivery. Collaborate with cross-functional teams to address escalated concerns and drive efficiency within the support department. If you have a passion for serving customers and a knack for problem-solving, we would love to hear from you!
At a glance
- Role
- Senior Support Engineer
- Company
- TechForte Solutions
- Location
- Nagpur, Maharashtra
- Type
- Full-time
- Experience
- Senior (6+ years)
- Salary
- ₹1,20,000 – ₹2,00,000 / month
- Apply by
- August 13, 2026
Responsibilities
- Lead support operations in Nagpur
- Troubleshoot and resolve complex technical issues
- Develop and implement support best practices
- Collaborate with cross-functional teams
- Train and mentor junior support staff
Requirements
- Bachelor's degree in a relevant field
- 6+ years of experience in technical support
- Strong problem-solving and analytical skills
- Experience in team leadership and customer service
Benefits
- Competitive salary and performance bonuses
- Health insurance and wellness programs
- Opportunity for professional development
Skills
- Technical Support
- Problem-Solving
- Customer Service
- Team Leadership
- Troubleshooting
- Analytical Skills
- Education
- Bachelor's degree
- Job function
- Support