Senior Support Analyst
TechWave Solutions
Join TechWave Solutions as a Senior Support Analyst in Dhanbad. In this hybrid role, you will be pivotal in ensuring optimal performance and customer satisfaction by providing expert technical support. You will work closely with teams to deliver exceptional service and improve support processes, making your mark in the thriving tech landscape of Dhanbad.
As a Senior Support Analyst, you will troubleshoot complex issues, mentor junior staff, and drive process improvements. Your insights will be crucial in enhancing customer experiences. If you are passionate about technology and enjoy problem-solving, this is the opportunity for you.
In this role, you will also collaborate with cross-functional teams to implement innovative support solutions. Your expertise will help shape the future of our services and contribute to the growth of TechWave Solutions in Dhanbad.
At a glance
- Role
- Senior Support Analyst
- Company
- TechWave Solutions
- Location
- Dhanbad, Jharkhand (Hybrid)
- Type
- Full-time
- Experience
- Senior
- Salary
- ₹35,000 – ₹55,000 / month
- Apply by
- August 21, 2026
Responsibilities
- Provide expert technical support to clients
- Troubleshoot and resolve complex issues
- Mentor junior support staff
- Implement support process improvements
- Collaborate with cross-functional teams
Requirements
- Bachelor's degree in IT or related field
- Minimum 5 years of experience in technical support
- Strong problem-solving skills
- Excellent communication skills
Benefits
- Competitive salary package
- Health insurance coverage
- Flexible work hours
- Opportunities for professional development
Skills
- Troubleshooting
- Customer Support
- Technical Documentation
- Process Improvement
- Team Leadership
- Education
- Bachelor's degree
- Job function
- Support