Senior Customer Support Specialist
NexGen Solutions
NexGen Solutions is seeking a Senior Customer Support Specialist in Coimbatore to enhance our client relations and drive satisfaction. With 3-6 years of experience, you will be pivotal in resolving customer inquiries and providing impeccable service. Working onsite in Coimbatore, you will work closely with our support team to ensure seamless communication and efficient problem-solving.
In this role, you’ll manage customer escalations, handle technical issues, and collaborate with various departments to improve customer experience. You will also be responsible for training junior support staff, developing support documentation, and gathering customer feedback for continual improvement. Your passion for customer service and ability to think on your feet will make you an essential asset to our team.
If you’re looking to make a real impact and advance your career in customer support, apply today!
At a glance
- Role
- Senior Customer Support Specialist
- Company
- NexGen Solutions
- Location
- Coimbatore, Tamil Nadu
- Type
- Full-time
- Experience
- 3-6 years
- Salary
- ₹60,000 – ₹1,00,000 / month
- Apply by
- August 21, 2026
Responsibilities
- Manage customer inquiries and escalations effectively
- Provide technical support to clients in a timely manner
- Train and mentor junior support team members
- Develop and update customer support documentation
- Analyze customer feedback to drive improvements
Requirements
- Bachelor's degree in any field
- 3-6 years of experience in customer support
- Strong technical troubleshooting skills
- Excellent communication and interpersonal skills
Benefits
- Competitive salary and performance bonuses
- Health insurance and wellness programs
- Opportunities for professional development
- Flexible working hours
Skills
- Customer Service
- Technical Support
- Problem Solving
- Communication Skills
- Team Collaboration
- Conflict Resolution
- Education
- Bachelor's degree
- Job function
- Support