About the role
As a Customer Service Manager, you will lead the customer service department, ensuring that all team members deliver exceptional service to our clients. Your role will involve developing and implementing training programs to enhance team performance and addressing customer inquiries and concerns promptly.
This position requires strong leadership skills, effective communication, and a commitment to fostering a culture of customer satisfaction. You will play a key role in creating a positive customer experience and ensuring that our client’s service standards are met consistently.
What you'll do
- Lead the customer service team
- Develop and implement service policies
- Monitor and improve service performance
- Handle customer complaints and feedback
What you'll need
- Bachelor's degree in Business or related field
- Proven experience in customer service management
- Strong problem-solving skills
Skills
Excellent communication
Leadership and management skills
Customer-oriented mindset
Good to have
Experience with CRM software
Knowledge of service excellence best practices
Benefits
- Health benefits
- Performance bonuses
- Opportunities for growth
Interested in this role?
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Questions about this job
What responsibilities will I have as a Customer Service Manager?
You will manage the customer service team, develop training programs, and ensure customer satisfaction.
What qualifications do I need?
A degree in Business Administration and 4-10 years in customer service management.
Is this position onsite or remote?
This position is onsite in Ranchi.
What is the salary range for this role?
The salary ranges from INR 40,000 to INR 70,000 per month.
Listing last updated