Customer Service Officer — Kotak Mahindra Bank, Kochi
Kotak Mahindra Bank
Posted today
Kotak Mahindra Bank is hiring a Customer Service Officer for its Kochi location. In this role you will be the first point of contact at the branch, resolving customer requests and queries.
This is a full-time, on-site position based in Kochi, Kerala. Kotak Mahindra Bank offers a competitive salary, performance incentives and a clear career path in customer service. If you are looking to build a career with a leading private-sector bank, we would like to hear from you.
Apply online with your updated resume. Shortlisted candidates will be contacted for an interview at the Kochi branch.
At a glance
- Role
- Customer Service Officer — Kotak Mahindra Bank, Kochi
- Company
- Kotak Mahindra Bank
- Location
- Kochi, Kerala
- Type
- Full-time
- Experience
- 1-3 years
- Salary
- ₹2,34,000 – ₹3,42,000 / year
- Openings
- 4
- Apply by
- September 6, 2026
Responsibilities
- Drive Kotak Mahindra Bank business and customer acquisition across the Kochi market
- Attend to customer requests at the service desk
- Process transactions, cheques and service requests
- Resolve complaints within defined TATs
- Maintain records and KYC compliance
Requirements
- 0-2 years in customer service / front office
- Graduate in any discipline
- Patience and strong communication
- Basic computer proficiency
- Familiarity with the Kochi (Kerala) market is an advantage
Benefits
- Provident Fund
- Medical insurance
- Performance bonus
- Career growth
- Learning & certification support
Skills
- Complaint Resolution
- CRM
- Customer Service
- KYC
- Cash Handling
- Education
- Bachelor's degree
- Job function
- Customer Service
Frequently asked questions
What is the salary for the Customer Service Officer — Kotak Mahindra Bank, Kochi role?
The Customer Service Officer — Kotak Mahindra Bank, Kochi role at Kotak Mahindra Bank pays ₹2,34,000 – ₹3,42,000 / year.
Where is the Customer Service Officer — Kotak Mahindra Bank, Kochi job located?
This role is based in Kochi, Kerala.
How much experience is required?
This role suits candidates with 1-3 years experience.
What are the education requirements?
The minimum education for this role is Bachelor's degree.
How do I apply for the Customer Service Officer — Kotak Mahindra Bank, Kochi role?
Use the “Apply Now” button on this page to submit your application directly.
What is the last date to apply?
Applications close on September 6, 2026.