Tata 1mg is hiring Customer Support Associates (freshers welcome) to help customers with orders, prescriptions and queries over voice and chat.
Key Responsibilities
- Resolve customer queries over calls and chat
- Maintain high CSAT and first-call resolution
- Log and escalate issues accurately
- Follow process and quality guidelines
Requirements
- Any graduate (freshers welcome)
- Good spoken English and Hindi
- Comfortable with rotational shifts
- Customer-first attitude
What We Offer
- Provident Fund (PF) & ESI
- Health insurance
- Performance incentives
- Paid leave
At a glance
- Role
- Customer Support Associate (Voice) — Fresher
- Company
- Tata 1mg
- Location
- Gurugram
- Type
- Full-time
- Experience
- Fresher
- Salary
- ₹2,40,000 – ₹3,60,000 / year
- Openings
- 15
- Apply by
- August 1, 2026
Responsibilities
- Resolve customer queries over calls and chat
- Maintain high CSAT and first-call resolution
- Log and escalate issues accurately
- Follow process and quality guidelines
Requirements
- Any graduate (freshers welcome)
- Good spoken English and Hindi
- Comfortable with rotational shifts
- Customer-first attitude
Benefits
- Provident Fund (PF) & ESI
- Health insurance
- Performance incentives
- Paid leave
Skills
- Communication
- Customer Service
- CRM
- Problem Solving
- Empathy
- Education
- High school
- Job function
- Customer Support