Phone Banking Officer — DCB Bank, Kochi
DCB Bank
Posted today
DCB Bank is hiring a Phone Banking Officer for its Kochi location. In this role you will assist customers over phone and digital channels with queries and service requests.
This is a full-time, on-site position based in Kochi, Kerala. DCB Bank offers a competitive salary, performance incentives and a clear career path in contact centre. If you are looking to build a career with a leading private-sector bank, we would like to hear from you.
Apply online with your updated resume. Shortlisted candidates will be contacted for an interview at the Kochi branch.
At a glance
- Role
- Phone Banking Officer — DCB Bank, Kochi
- Company
- DCB Bank
- Location
- Kochi, Kerala
- Type
- Full-time
- Experience
- Fresher
- Salary
- ₹2,25,000 – ₹3,42,000 / year
- Openings
- 4
- Apply by
- September 16, 2026
Responsibilities
- Drive DCB Bank business and customer acquisition across the Kochi market
- Handle inbound customer calls and service requests
- Resolve queries on accounts, cards and digital banking
- Cross-sell relevant products on calls
- Maintain quality and CSAT scores
Requirements
- 0-2 years in voice / contact-centre process
- Graduate in any discipline
- Clear communication in English and Hindi
- Comfortable with rotational shifts
- Familiarity with the Kochi (Kerala) market is an advantage
Benefits
- Shift allowance
- Provident Fund
- Medical insurance
- Incentives
- Learning & certification support
Skills
- Communication
- Problem Solving
- Customer Service
- Voice Process
- CRM
- Education
- Bachelor's degree
- Job function
- Contact Centre
Frequently asked questions
What is the salary for the Phone Banking Officer — DCB Bank, Kochi role?
The Phone Banking Officer — DCB Bank, Kochi role at DCB Bank pays ₹2,25,000 – ₹3,42,000 / year.
Where is the Phone Banking Officer — DCB Bank, Kochi job located?
This role is based in Kochi, Kerala.
How much experience is required?
This role suits candidates with Fresher experience.
What are the education requirements?
The minimum education for this role is Bachelor's degree.
How do I apply for the Phone Banking Officer — DCB Bank, Kochi role?
Use the “Apply Now” button on this page to submit your application directly.
What is the last date to apply?
Applications close on September 16, 2026.