Senior Customer Support Manager
TechNest Solutions
Join TechNest Solutions in Durgapur as a Senior Customer Support Manager, where you’ll lead our support team to deliver exceptional service. With a minimum of 6 years of experience, you will play a pivotal role in enhancing customer satisfaction and resolving complex issues. Your leadership in Durgapur will drive team performance and service excellence through effective training and strategy implementation. This hybrid role offers competitive compensation and the opportunity to make a significant impact on our growing business.
At a glance
- Role
- Senior Customer Support Manager
- Company
- TechNest Solutions
- Location
- Durgapur, West Bengal (Hybrid)
- Type
- Full-time
- Experience
- Senior (6+ years)
- Salary
- ₹1,20,000 – ₹2,00,000 / month
- Apply by
- August 14, 2026
Responsibilities
- Lead and mentor the customer support team.
- Develop strategies to enhance customer satisfaction.
- Analyze performance metrics to improve services.
- Collaborate with other departments to resolve issues.
- Ensure effective training for new team members.
Requirements
- Bachelor's degree in Business or related field.
- Minimum 6 years of experience in customer support.
- Proven leadership experience in managing support teams.
- Strong analytical and problem-solving skills.
Benefits
- Competitive salary package.
- Flexible hybrid working environment.
- Opportunities for professional development.
- Health insurance and wellness programs.
Skills
- Leadership
- Customer Relationship Management
- Problem Solving
- Team Management
- Communication
- Data Analysis
- Education
- Bachelor's degree
- Job function
- Support
Frequently asked questions
What are the main responsibilities of the Senior Customer Support Manager?
The main responsibilities include leading the support team, developing strategies for customer satisfaction, analyzing performance metrics, and ensuring effective training.
What qualifications are needed for this position?
Candidates should hold a Bachelor's degree and have a minimum of 6 years of experience in customer support, including leadership experience.