Senior Customer Support Manager
Pinnacle Support Solutions
Pinnacle Support Solutions is on the lookout for a Senior Customer Support Manager in Jaipur. This role offers the opportunity to lead a dynamic team, ensuring exceptional customer experiences while driving operational excellence. You will be instrumental in shaping the support strategy that aligns with our business goals in Jaipur and beyond.
In this position, you’ll oversee the daily operations of the customer support department, develop training programs for staff, and analyze customer feedback to enhance service quality. Your leadership will guide a team of dedicated support specialists while fostering a culture of continuous improvement. Join us and make a significant impact on customer satisfaction in Jaipur!
At a glance
- Role
- Senior Customer Support Manager
- Company
- Pinnacle Support Solutions
- Location
- Jaipur, Rajasthan
- Type
- Full-time
- Experience
- Senior
- Salary
- ₹40,000 – ₹60,000 / month
- Apply by
- August 15, 2026
Responsibilities
- Lead customer support team to achieve operational goals
- Develop training and onboarding programs for new staff
- Analyze customer feedback to improve service quality
- Implement strategies to enhance customer satisfaction
- Monitor performance metrics and report on support efficiency
Requirements
- Bachelor's degree in Business Administration or related field
- Minimum 5 years of experience in customer support management
- Proven track record of leading teams in a dynamic environment
- Strong analytical skills with a focus on problem-solving
Benefits
- Competitive salary with performance bonuses
- Health insurance coverage
- Opportunities for professional development
- Flexible working hours
Skills
- Team Leadership
- Customer Relationship Management
- Data Analysis
- Problem Solving
- Communication Skills
- Training Development
- Education
- Bachelor's degree
- Job function
- Support