Senior Customer Support Manager
Bright Solutions Pvt Ltd
We are seeking a Senior Customer Support Manager based in Sangli, Maharashtra to lead our customer service team. This is an exciting opportunity for professionals who are passionate about enhancing customer experience and maximizing team performance. In this role, you will be responsible for developing strategies that ensure exceptional service delivery and customer satisfaction.
As the Senior Customer Support Manager, you will oversee the daily operations of the support team, ensuring that all issues are resolved promptly and effectively. You will lead training initiatives to improve team skills and performance, while also gathering customer feedback to shape service processes. Your insights will contribute to our mission of providing top-notch support in Sangli and beyond.
At a glance
- Role
- Senior Customer Support Manager
- Company
- Bright Solutions Pvt Ltd
- Location
- Sangli, Maharashtra
- Type
- Full-time
- Experience
- Senior
- Salary
- ₹40,000 – ₹55,000 / month
- Apply by
- August 25, 2026
Responsibilities
- Oversee daily customer support operations
- Develop and implement customer service strategies
- Lead and train support staff to enhance skills
- Monitor customer satisfaction and service metrics
Requirements
- Bachelor's degree in any relevant field
- Minimum 5 years of experience in customer support
- Proven leadership experience in managing teams
- Strong analytical and problem-solving skills
Benefits
- Competitive salary package
- Opportunities for professional development
- Health insurance coverage
- Work-life balance initiatives
Skills
- Team Leadership
- Customer Service
- Problem Solving
- Communication
- Data Analysis
- Conflict Resolution
- Education
- Bachelor's degree
- Job function
- Support