Senior Customer Support Specialist
TechVantage Solutions
Join TechVantage Solutions as a Senior Customer Support Specialist in Kolhapur. This hybrid role requires 3-6 years of experience in delivering exceptional customer service. You will play a crucial role in enhancing customer satisfaction and ensuring service excellence. In this position, your insights will help shape customer engagement strategies while maintaining a direct line of communication with clients.
As part of our dynamic team in Kolhapur, you will oversee support operations, resolve complex customer queries, and mentor junior staff. Your contributions will not only drive operational efficiency but also foster a culture of service-driven excellence. If you’re passionate about customer service and want to make a difference, this role is for you.
At a glance
- Role
- Senior Customer Support Specialist
- Company
- TechVantage Solutions
- Location
- Kolhapur, Maharashtra (Hybrid)
- Type
- Full-time
- Experience
- 3-6 years
- Salary
- ₹60,000 – ₹90,000 / month
- Openings
- 3
- Apply by
- August 14, 2026
Responsibilities
- Oversee daily customer support operations
- Manage and resolve complex customer issues
- Train and mentor junior support staff
- Analyze customer feedback to improve services
Requirements
- Bachelor's degree in any field
- 3-6 years of relevant experience
- Strong communication and problem-solving skills
Benefits
- Competitive salary package
- Hybrid work model
- Health insurance coverage
- Career development opportunities
Skills
- Customer Service
- Problem Solving
- Communication
- Team Leadership
- Process Improvement
- Education
- Bachelor's degree
- Job function
- Support