Senior Support Operations Manager
TechSphere Solutions
We are seeking a Senior Support Operations Manager in Thrissur, who will spearhead our customer support initiatives. This hybrid role offers the opportunity to lead a dedicated team, ensuring exceptional service while optimizing operational efficiency. You will collaborate closely with cross-functional teams to implement strategies that enhance customer satisfaction and streamline support processes.
In Thrissur, you will be at the forefront of our mission to deliver outstanding support that resonates with our clients. We are looking for someone with a proven track record in support operations management, ready to make a significant impact within our organization. If you are passionate about empowering teams and driving performance, this is the role for you.
At a glance
- Role
- Senior Support Operations Manager
- Company
- TechSphere Solutions
- Location
- Thrissur, Kerala (Hybrid)
- Type
- Full-time
- Experience
- Senior (6+ years)
- Salary
- ₹1,50,000 – ₹2,00,000 / month
- Apply by
- August 26, 2026
Responsibilities
- Lead the daily operations of the support team
- Develop strategies to improve customer satisfaction
- Analyze support metrics to identify trends
- Train and mentor support staff for enhanced performance
Requirements
- Bachelor's degree in Business Administration or related field
- 6+ years of experience in support operations
- Strong analytical and problem-solving skills
Benefits
- Competitive salary and performance bonuses
- Flexible hybrid work model
- Comprehensive health insurance
- Opportunities for professional development
Skills
- Customer Relationship Management
- Team Leadership
- Process Optimization
- Data Analysis
- Effective Communication
- Education
- Bachelor's degree
- Job function
- Support