About the role
The Customer Service Manager will oversee the daily operations of the customer support department, ensuring efficient service delivery and high customer satisfaction. This role involves managing a team of representatives, developing and implementing customer service policies, and monitoring team performance to meet targets.
Collaboration with other departments is essential to enhance the overall customer experience and address any challenges effectively. The ideal candidate will possess strong leadership skills and a passion for customer service, making significant contributions in a supportive environment. Join our client to lead a dynamic team and drive positive change in customer support.
What you'll do
- Lead and manage the customer service team.
- Develop and implement customer service policies.
- Monitor and evaluate team performance.
- Handle escalated customer issues.
What you'll need
- Bachelor's degree in Business Administration or related field.
- 3-6 years of experience in customer service management.
- Strong leadership and communication skills.
Skills
Good to have
Benefits
- Health insurance coverage.
- Performance bonuses.
- Professional development opportunities.
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