Customer Success Manager

JobsForce India · recruiting for a confidential client

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Listing updated

Pay
₹50,000–80,000 a month
Location
Visakhapatnam, Andhra Pradesh
Work mode
Hybrid
Job type
Full time
Experience
3–5 yrs
Category
Service

In hand: about ₹45,000–72,100 a month after PF and income tax (estimate). How it's worked out

Join our client as a Customer Success Manager in Visakhapatnam, where you'll drive customer satisfaction and retention strategies.

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About the role

As a Customer Success Manager, you will develop strong relationships with clients to ensure they receive maximum value from the services offered. Collaborating with cross-functional teams, you will address customer needs and feedback while promoting product features tailored to enhance user experience.

This role is ideal for individuals passionate about customer service and skilled in managing multiple accounts effectively. You will analyze customer usage data, conduct regular check-ins, and provide training sessions to clients. Your efforts will focus on enhancing customer engagement and retention, as well as collecting feedback for product improvement.

Join a supportive team that values customer insights and fosters a dynamic environment focused on innovation and professional growth. This position offers opportunities for career advancement and the chance to make a significant impact on customer satisfaction and success.

What you'll do

  • Develop strong relationships with clients to ensure satisfaction
  • Analyze customer usage data to enhance service delivery
  • Conduct regular check-ins and provide training sessions
  • Collaborate with cross-functional teams for product improvement
  • Implement strategies to boost customer engagement and retention

What you'll need

  • Bachelor's degree in Business Administration or related field
  • 3-5 years of experience in customer success or account management
  • Strong verbal and written communication skills

Skills

Excellent interpersonal skills Analytical thinking and problem-solving abilities Strong organizational skills

Good to have

Familiarity with CRM software Project management skills

Benefits

  • Health insurance and wellness programs
  • Flexible work hours and hybrid work options
  • Professional development opportunities

Interested in this role?

It takes about two minutes. Free to apply — JobsForce India never asks candidates for money.

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Questions about this job

What are the main responsibilities of this role?
You will develop relationships with clients, analyze data on customer usage, conduct check-ins, and provide training.
What experience is required for this position?
Candidates should have 3-5 years of experience in customer success or account management.
Is this role onsite or remote?
The position is hybrid, allowing for both onsite and remote work.
What is the salary range for this position?
The salary range is INR 50,000 to INR 80,000 per month.
How can I apply for this position?
Click "Apply Now" on this page to apply through JobsForce India. JobsForce India is recruiting for this role on behalf of a client employer.

Listing last updated

Customer Success Manager

₹50,000–80,000 a month

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