About the role
The hiring company is seeking a Junior IT Support Specialist in Mumbai to join their dynamic IT team. In this role, you will be instrumental in troubleshooting and resolving technical issues for end-users, ensuring efficient IT operations and a high level of customer satisfaction.
You will provide support through various channels, including phone, email, and in-person, while documenting issues and solutions in the ticketing system. Ideal candidates should possess foundational IT knowledge and strong communication skills, with a passion for helping others and a desire to learn.
This position offers an excellent opportunity for career growth within the IT sector, as you will gain valuable experience working with various technologies and systems.
What you'll do
- Troubleshoot hardware and software issues
- Provide technical support to employees
- Maintain IT documentation
What you'll need
- Bachelor's degree in IT or related field
- Basic knowledge of IT systems
Skills
Good to have
Benefits
- Health insurance
- Professional development opportunities
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