Mid-Level Technical Support Specialist
TechBridge Solutions
Join TechBridge Solutions as a Mid-Level Technical Support Specialist in Karimnagar, where you will provide exceptional remote support to our clients. This role offers a unique opportunity to grow your technical skill set in a dynamic environment while working from the comfort of your home. In Karimnagar, you will assist users with software issues, troubleshoot hardware problems, and ensure customer satisfaction through effective communication and problem-solving skills.
As a vital member of our support team, you will handle incoming queries, escalate complex issues, and document resolutions. Collaborating with various departments, you will contribute to improving our technical support processes. If you’re passionate about technology and customer service, this role is perfect for you.
At a glance
- Role
- Mid-Level Technical Support Specialist
- Company
- TechBridge Solutions
- Location
- Karimnagar, Telangana (Remote)
- Type
- Full-time
- Experience
- Mid-level
- Salary
- ₹35,000 – ₹50,000 / month
- Openings
- 5
- Apply by
- August 25, 2026
Responsibilities
- Provide remote technical support for software and hardware issues
- Assist customers via phone, chat, or email
- Document technical issues and resolutions
- Collaborate with teams to enhance support processes
- Escalate complex problems to senior tech staff
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in technical support
- Proficiency in troubleshooting software and hardware
- Excellent communication and interpersonal skills
Benefits
- Work remotely from anywhere in India
- Competitive salary with performance incentives
- Opportunities for professional development
- Flexible working hours
Skills
- Technical support
- Customer service
- Problem-solving
- Remote troubleshooting
- Communication
- Documentation
- Education
- Bachelor's degree
- Job function
- Support