Senior Technical Support Analyst
TechWave Solutions
Join TechWave Solutions as a Senior Technical Support Analyst in Tiruchirappalli, where your expertise will help drive customer satisfaction and product excellence. In this pivotal role, you will be responsible for troubleshooting complex technical issues and providing top-tier support to clients across various industries. Your contributions will directly impact our operational success in Tiruchirappalli.
As a Senior Technical Support Analyst, you will lead a team of support specialists, ensuring prompt resolution of technical inquiries while improving the overall support processes. You will engage with clients to understand their needs, provide feedback to product teams, and collaborate on enhancing user experiences. If you are passionate about technology and customer service, this is the perfect opportunity for you!
At a glance
- Role
- Senior Technical Support Analyst
- Company
- TechWave Solutions
- Location
- Tiruchirappalli, Tamil Nadu
- Type
- Full-time
- Experience
- Senior
- Salary
- ₹40,000 – ₹60,000 / month
- Apply by
- August 14, 2026
Responsibilities
- Provide advanced technical support to clients
- Lead and mentor the support team
- Document resolution processes and maintain records
- Analyze support trends and propose improvements
Requirements
- Bachelor's degree in IT or related field
- 5+ years of experience in technical support
- Strong understanding of software and hardware systems
- Excellent communication skills
Benefits
- Competitive salary package
- Health insurance coverage
- Opportunity for professional development
- Flexible work hours
Skills
- Technical troubleshooting
- Customer service
- Team leadership
- Documentation
- Problem-solving
- Communication
- Education
- Bachelor's degree
- Job function
- Support