Senior Technical Support Engineer
TechEdge Solutions
Join TechEdge Solutions as a Senior Technical Support Engineer and play a pivotal role in delivering exceptional customer service from the comfort of your home in Kolhapur. This remote position is ideal for tech enthusiasts with over 6 years of experience who are eager to tackle complex technical challenges and enhance customer satisfaction. In this role, you will provide expert troubleshooting and support, ensuring seamless operations for our clients while fostering a positive relationship with them.
As a key member of our team, you will be responsible for diagnosing technical issues, developing documentation, and collaborating with cross-functional teams to resolve escalated problems. Based in Kolhapur, you will have the opportunity to work closely with clients and ensure their technical needs are met with precision and care. If you’re ready to step into a senior role that offers both challenges and rewards, we want to hear from you.
At a glance
- Role
- Senior Technical Support Engineer
- Company
- TechEdge Solutions
- Location
- Kolhapur, Maharashtra (Remote)
- Type
- Full-time
- Experience
- Senior (6+ years)
- Salary
- ₹1,20,000 – ₹2,00,000 / month
- Apply by
- August 20, 2026
Responsibilities
- Provide expert technical support to clients remotely
- Diagnose and resolve complex technical issues
- Develop and maintain support documentation
- Collaborate with engineering teams on escalated problems
- Ensure timely communication with clients regarding issue status
Requirements
- Bachelor's degree in IT or related field
- Minimum of 6 years experience in technical support
- Strong understanding of troubleshooting methodologies
- Excellent communication and interpersonal skills
Benefits
- Competitive salary with performance bonuses
- Flexible remote working environment
- Health insurance and wellness programs
Skills
- Technical Troubleshooting
- Customer Support
- Remote Assistance
- Documentation
- Cross-Functional Collaboration
- Education
- Bachelor's degree
- Job function
- Support