Technical Support Associate – Hybrid
Gorakhpur Solutions Pvt Ltd
Join Gorakhpur Solutions Pvt Ltd as a Technical Support Associate in Gorakhpur, where you can kickstart your career in a hybrid work environment. This position is perfect for freshers eager to provide exceptional customer service and technical assistance. You will be instrumental in resolving customer queries and ensuring a seamless experience for users.
In this role, you will diagnose technical issues, offer solutions, and escalate problems when necessary. Collaboration with the IT team will be crucial to enhance service delivery. Your expertise in troubleshooting will help maintain customer satisfaction and loyalty, ensuring a positive image of our Gorakhpur-based company.
At a glance
- Role
- Technical Support Associate – Hybrid
- Company
- Gorakhpur Solutions Pvt Ltd
- Location
- Gorakhpur, Uttar Pradesh (Hybrid)
- Type
- Internship
- Experience
- Fresher
- Salary
- ₹20,000 – ₹30,000 / month
- Openings
- 3
- Apply by
- August 25, 2026
Responsibilities
- Provide technical support to customers via phone and email.
- Diagnose and troubleshoot software and hardware issues.
- Collaborate with IT team to resolve technical problems.
- Maintain detailed records of customer interactions and solutions.
Requirements
- Bachelor's degree in Computer Science or related field.
- Strong communication skills in English and Hindi.
- Ability to learn quickly and adapt to new technologies.
Benefits
- Opportunity for professional growth and development.
- Flexible work hours in a hybrid model.
- Comprehensive training program for freshers.
Skills
- Customer Service
- Troubleshooting
- Technical Support
- Communication
- Problem-solving
- Education
- Bachelor's degree
- Job function
- Support
Frequently asked questions
What are the working hours for this role?
The working hours are flexible, accommodating both on-site and remote work in a hybrid environment.
Is prior experience required for this position?
No prior experience is needed; we welcome freshers who are eager to learn and grow.
What degree is preferred for this Technical Support Associate role?
A bachelor's degree in Computer Science or a related field is preferred for this role.