About the role
We are seeking a skilled Customer Service Manager to oversee our client’s customer service operations in Aurangabad. The ideal candidate will be responsible for leading a team of customer service representatives, ensuring high levels of customer satisfaction, and implementing effective service strategies.
The Customer Service Manager will develop training programs to enhance team performance and address customer inquiries efficiently. Strong communication and problem-solving skills are essential for this role, as you will be the primary point of contact for escalated customer issues.
Our client offers a collaborative work environment and opportunities for professional growth. If you are passionate about delivering exceptional service and driving team success, we encourage you to apply.
What you'll do
- Lead the customer service team
- Develop and implement service policies
- Monitor service performance metrics
- Resolve escalated customer issues
What you'll need
- Bachelor’s degree in Business or related field
- 5-10 years of experience in customer service
- Proven leadership skills
Skills
Good to have
Benefits
- Competitive salary
- Health insurance
- Career advancement opportunities
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