About the role
We are seeking a Customer Service Manager to lead our customer support team in Kalyan-Dombivli. In this role, you will be responsible for ensuring exceptional service delivery and enhancing customer satisfaction. You will develop and implement strategies to improve service efficiency while fostering best practices in customer engagement.
Your leadership will empower the team to effectively manage customer inquiries, feedback, and complaints. The ideal candidate will possess strong interpersonal skills and a proven track record in customer service management. If you thrive in a dynamic environment and are committed to enhancing customer experiences, we encourage you to apply.
What you'll do
- Lead and manage the customer service team
- Develop customer service policies
- Analyze customer feedback for improvement
- Train and mentor team members
What you'll need
- Bachelor's degree in Business Administration or related field
- Experience in a managerial role
- Strong analytical and problem-solving skills
Skills
Good to have
Benefits
- Attractive salary package
- Work-life balance
- Health and wellness programs
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